Reinstalling Issues

dylan1298 · Post by **dylan1298** » Thu Jan 20, 2011 5:00 pm

I am having trouble reinstalling Secret Worlds. Norton keeps telling me that a file is a trojan.gen. I disabled norton, reinstalled, enabled norton and it still won't play. I have run everything from norton, to malware, to spyware, and i do not have an infected computer so why is norton telling me that secretworlds is a trojan. I have never had this happen before, I have reinstalled and played lots since it's release. I am running Norton 2010 with a Windows Vista for anyone who can help me out.

tyteen4a03 · Post by **tyteen4a03** » Thu Jan 20, 2011 5:11 pm

dylan1298 wrote:I am having trouble reinstalling Secret Worlds. Norton keeps telling me that a file is a trojan.gen. I disabled norton, reinstalled, enabled norton and it still won't play. I have run everything from norton, to malware, to spyware, and i do not have an infected computer so why is norton telling me that secretworlds is a trojan. I have never had this happen before, I have reinstalled and played lots since it's release. I am running Norton 2010 with a Windows Vista for anyone who can help me out.

Secrets worlds installer might have been infected by virus before. Upload your file to virustotal.com, and tell us the results.

Or you can simply get another copy from MS.

dylan1298 · Post by **dylan1298** » Thu Jan 20, 2011 5:33 pm

This is what is says:

File already submitted: The file sent has already been analysed by VirusTotal in the past. This is same basic info regarding the sample itself and its last analysis:

MD5: dc1bfd27725395605fab302ede006cbd
Date first seen: 2010-03-23 15:33:21 (UTC)
Date last seen: 2010-10-29 15:52:50 (UTC)
Detection ratio: 1/43

What do you wish to do?

Reanalyse View last report

So i then clicked on view last report and this is what it says:

0 VT Community user(s) with a total of 0 reputation credit(s) say(s) this sample is goodware. 0 VT Community user(s) with a total of 0 reputation credit(s) say(s) this sample is malware.
File name: Kids Game - Wonderland Secret Worlds (Full Version).exe
Submission date: 2010-10-29 15:52:50 (UTC)
Current status: finished
Result: 1 /43 (2.3%)
VT Community

not reviewed
Safety score: -
Compact Print results Antivirus Version Last Update Result
AhnLab-V3 2010.10.29.00 2010.10.28 -
AntiVir 7.10.13.71 2010.10.29 -
Antiy-AVL 2.0.3.7 2010.10.29 -
Authentium 5.2.0.5 2010.10.29 -
Avast 4.8.1351.0 2010.10.29 -
Avast5 5.0.594.0 2010.10.29 -
AVG 9.0.0.851 2010.10.28 -
BitDefender 7.2 2010.10.29 -
CAT-QuickHeal 11.00 2010.10.26 -
ClamAV 0.96.2.0-git 2010.10.29 -
Comodo 6552 2010.10.29 -
DrWeb 5.0.2.03300 2010.10.29 -
Emsisoft 5.0.0.50 2010.10.29 -
eSafe 7.0.17.0 2010.10.28 -
eTrust-Vet 36.1.7942 2010.10.29 -
F-Prot 4.6.2.117 2010.10.29 -
F-Secure 9.0.16160.0 2010.10.29 -
Fortinet 4.2.249.0 2010.10.29 -
GData 21 2010.10.29 -
Ikarus T3.1.1.90.0 2010.10.29 -
Jiangmin 13.0.900 2010.10.29 -
K7AntiVirus 9.67.2865 2010.10.29 -
Kaspersky 7.0.0.125 2010.10.29 -
McAfee 5.400.0.1158 2010.10.29 -
McAfee-GW-Edition 2010.1C 2010.10.29 -
Microsoft 1.6301 2010.10.29 -
NOD32 5575 2010.10.29 -
Norman 6.06.10 2010.10.29 -
nProtect 2010-10-29.01 2010.10.29 -
Panda 10.0.2.7 2010.10.29 Suspicious file
PCTools 7.0.3.5 2010.10.29 -
Prevx 3.0 2010.10.29 -
Rising 22.71.03.02 2010.10.29 -
Sophos 4.59.0 2010.10.29 -
Sunbelt 7165 2010.10.29 -
SUPERAntiSpyware 4.40.0.1006 2010.10.29 -
Symantec 20101.2.0.161 2010.10.29 -
TheHacker 6.7.0.1.073 2010.10.29 -
TrendMicro 9.120.0.1004 2010.10.29 -
TrendMicro-HouseCall 9.120.0.1004 2010.10.29 -
VBA32 3.12.14.1 2010.10.29 -
ViRobot 2010.10.25.4110 2010.10.29 -
VirusBuster 12.70.12.0 2010.10.29 -
Additional informationShow all
MD5 : dc1bfd27725395605fab302ede006cbd
SHA1 : 4cf94b0ff6ff44a3cca0f971a5fddc0dbf56c889
SHA256: 0b9ecd2fcf8d20f3d5af3a866e0995cc2703fbe69078ad7953ae7a2c13578bde

What does this mean?

janetgalle · Post by **janetgalle** » Fri Jan 21, 2011 7:57 pm

Hey Dylan,
I have moved my original copy of WSW (Direct from Midnight Synergy when we finished making the game.) from computer to computer. I have had Windows 98, XP, Vista and Windows 7. The only problem I have had with WSW was with Vista.
My anti virus back then was from PC Tools. Said I had your same trojan.
The first time my scanner gave me a warning, I didn't ignore it, then of course, the "trojan" and the whole WSW.exe file was removed, so WSW wouldn't work. So I used my last good restore point to get WSW back, then put WSW.exe on the exempt from future scans list. Everything worked alright again. Scary thing to say "I don't believe this is a trojan", but that is what I did. I believe it was a Vista thing. NO scans on 98, XP, or Windows 7 has ever reported the trojan.

That is my story, don't know if any of my rambling helps or not.
Good Luck.
jg

dylan1298 · Post by **dylan1298** » Fri Jan 21, 2011 8:06 pm

Yes it did, I finally figured out what I wasn't doing. I did put in the scan exclusions box, and norton was still removing it. Then I realized I need to put it in the real time protection exclusions box as well. Finally did the trick, I am playing again.
By the way, it is so odd to playing this again with only a keyboard. I just played advenures and mystery island, trying to figure out that whole message thing from the post, using mostly the mouse with a few key strokes hear and there.
Can't wait for the 3rd one, come on Patrick, get it done!

Serlan · Post by **Serlan** » Fri Jan 21, 2011 8:28 pm

Hey dilan, I have the same installer of Secret Worlds! (Downloaded It)

janetgalle · Post by **janetgalle** » Mon Jan 24, 2011 12:35 pm

I emailed Patrick and here is his reply:
Hi Janet,

It's something odd with certain Antivirus programs. Some flag WSW as a virus, although it clearly isn't. Not sure why - I have luck with some companies getting them to remove WSW from their list, but not with others.

Patrick

______________________________

Thanks for the quick reply Patrick.
Have a good day!
jg

Reinstalling Issues

Reinstalling Issues

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